Refund policy

At Life Story Lab, we want every client to feel completely confident, supported, and satisfied with their experience. Creating a life story is personal and meaningful, and we stand behind the quality of our work. That’s why we offer a 90-day, no-risk, money-back guarantee on all Life Story Lab services.

Our 90-Day Money-Back Guarantee

If you’re not fully satisfied with your experience for any reason, you can request a full refund within 90 days of your purchase date. No hassle, no pressure — just your money back.

We believe in earning your trust, and we want you to feel comfortable choosing us to preserve your story or the story of someone you love.

What’s Covered

The guarantee applies to all Life Story Lab services, including:

Guided interviews
Story structuring and AI-assisted organization
Human editing and rewriting
Draft reviews and revisions
Book formatting and preparation

Whether the service was purchased for yourself or as a gift, you’re fully protected.

How to Request a Refund

If you’d like to request a refund, simply email us at support@lifestorylab.com with your order information.
Once received, our team will:

Confirm your request
Process your refund
Send a confirmation email

Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.

Our Promise to You

Your stories belong to you. Our mission is to help you preserve them with care, clarity, and dignity. If at any point within 90 days you feel the service isn’t the right fit, you can receive a full refund — no risk, no hard feelings.

We’re here to make this experience meaningful, memorable, and worry-free.