1. Overview

Life Story Lab (“we,” “us,” “our”) provides guided memoir creation services, including interviews, AI-assisted structuring, human editing, and the creation of written manuscripts and formatted books (“Services”).
These Terms of Service govern your use of:

• Our website

• All related services

• Any purchases or subscriptions

• Communications and interactions with our team

2. Eligibility

You must be at least 18 years old to use our services or provide consent for someone who is.

3. Use of Services

By using Life Story Lab, you agree:

• To provide accurate information during signup and interviews

• Not to upload harmful, illegal, or inappropriate content

• Not to misuse or attempt to disrupt our website or systems

• Not to impersonate someone else

• To respect the privacy of interviewers and editors

4. Payments

All payments for Life Story Lab services must be made through our approved payment platforms.

You agree to:

• Provide accurate billing information

• Authorize Life Story Lab to charge your payment method when you purchase services

• Pay any applicable taxes or processing fees

Payment plans (if offered) must be completed according to the agreed schedule.

5. Refund Policy

Life Story Lab offers a 90-day money-back guarantee on all services.
To request a refund, email support@lifestorylab.com within 90 days of purchase.

Full details can be found in our Return & Refund Policy.

6. Ownership of Content

What You Own

You own:

• All stories you share

• All recordings, transcripts, and written materials created about your life

• The final manuscript and book

We do not claim ownership of your personal story content.

What We Own

We own:

• All tools, processes, templates, and AI-assisted workflows

• The Life Story Lab brand, website, and intellectual property

• Non-personal, aggregated data used to improve our services

7. Confidentiality & Privacy

We take your privacy seriously.

• Your stories and personal information are kept confidential

• Your content is not shared or sold

• Your files are never used to train public AI models

• We may use trusted third-party partners (e.g., transcription, printing) as needed, all under confidentiality agreements

See our Privacy Policy for full details.

8. AI-Assisted Tools

Life Story Lab may use AI tools to help:

• Organize interview content

• Suggest chapter structures

• Improve clarity and flow

All final writing is reviewed and refined by human editors to ensure accuracy, voice, and tone.

You acknowledge that AI may occasionally produce errors, and you agree to review your drafts before approving them.

9. Client Responsibilities

By using Life Story Lab, you agree to:

• Participate in interviews on time

• Review drafts promptly

• Provide any requested clarifications

• Ensure that any uploaded files (photos, documents, etc.) do not violate copyright laws

10. Scheduling & Rescheduling

Interview sessions may be rescheduled with reasonable notice.
Life Story Lab reserves the right to reschedule sessions due to illness, emergencies, or technical issues.

11. Prohibited Uses

You agree not to:

• Use Life Story Lab for illegal activity

• Harass or threaten any team member

• Upload harmful files or malicious software

• Copy, resell, or misuse our proprietary tools or materials

12. Limitation of Liability

Life Story Lab is not liable for:

• Any loss resulting from inaccurate information you provide

• Delays due to circumstances outside our control

• Issues related to third-party printing or shipping services

• Consequential or incidental damages

Our total liability is limited to the amount you paid us for services.

13. Changes to Terms

We may update these Terms of Service as needed.
If we make significant changes, we will notify you by email or by posting an update date on this page.

Your continued use of our services after changes means you accept the updated terms.

14. Contact Us

If you have questions about these Terms, contact us at:

support@lifestorylab.com
Life Story Lab